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Lurkios's avatar
Lurkios
Tutor
Feb 15, 2016

C7000-100NAS randomly drops internet connection

I have a C7000-100NAS (Comcast) that's dropping packets every few minutes for about 5 seconds or so. Lose ping to both router and web when it does (unable to navigate router interface during this tim...
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Feb 15, 2016

what IP are you pinging? are you losing Pings on wired on wireless? 

  • Lurkios's avatar
    Lurkios
    Tutor
    Feb 15, 2016

    Hello vkdelta,

     

    I'm ping the routers LAN IP (192.168.1.1) along with 8.8.8.8 (google public DNS) - this wired. 3 different people using 3 different computers on the same router and we're all disconnected at exactly the same time.

     

    Both pings drop simultaniously. and come back a few seconds later, almost always lose exactly 4.

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Feb 17, 2016

      Hi,

       

      would you be able to help us with debug information? If yes, please let me know and we can work directly with you.