NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Lurkios
Feb 15, 2016Tutor
C7000-100NAS randomly drops internet connection
I have a C7000-100NAS (Comcast) that's dropping packets every few minutes for about 5 seconds or so. Lose ping to both router and web when it does (unable to navigate router interface during this tim...
vkdelta
Feb 15, 2016NETGEAR Employee Retired
what IP are you pinging? are you losing Pings on wired on wireless?
Lurkios
Feb 15, 2016Tutor
Hello vkdelta,
I'm ping the routers LAN IP (192.168.1.1) along with 8.8.8.8 (google public DNS) - this wired. 3 different people using 3 different computers on the same router and we're all disconnected at exactly the same time.
Both pings drop simultaniously. and come back a few seconds later, almost always lose exactly 4.
- vkdeltaFeb 17, 2016NETGEAR Employee Retired
Hi,
would you be able to help us with debug information? If yes, please let me know and we can work directly with you.