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C7000-AC1900 intermittent internet - drops for 5-10 minutes every 2-3 hours
I have been using the Nighthawk C7000-AC1900 modem router for the last three years, and I havent had any major issues for the most part. For the last three weeks, the connection has been dropping for ...
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Do wired connections also not connect when this happens?
Thanks for the response.
I use channel 6 for 2.5 since 11 seems to be quite busy -> 6+ which includes two of my extendors (EX2700 and Rockspace 1200Mbps) as well. There are quite a few wifi networks in the neighbourhood and the channel assignments looks very different each time I check.
I have channel 60 for 5, which seems to be DFS. I guess this is fine?
I presume the wired connections have the same problem because whenever there is a wifi glitch I get the message that the Samsung smarthings hub, which is wired to the modem-roter, is disconnected too.
By the way, yesterday night, the whole network went down for a while, and then I realized that I couldnt even find my 2.5 and 5G SSIDs. It looks like the C7000 unit somehow got reset and was transmitting the default NETGEAR SSIDs, and I had to set up the whole thing from the scratch. This has happened once before as well, a few months ago. I am not sure if this is OK or if i should be concerned (like a hack). :(
Thank you,
Vibin
Stanzzz wrote:Thanks for the response.
I use channel 6 for 2.5 since 11 seems to be quite busy -> 6+ which includes two of my extendors (EX2700 and Rockspace 1200Mbps) as well. There are quite a few wifi networks in the neighbourhood and the channel assignments looks very different each time I check.
Can you disable the extenders for a while and lets let if we can stablize the modem alone.
Is there a power output setting under Advanced Tab/Advanced Settings/Wireless Settings by chance>?
I have channel 60 for 5, which seems to be DFS. I guess this is fine?
Please channge this channel to 36 thru 48 or 149 thru 165.
I presume the wired connections have the same problem because whenever there is a wifi glitch I get the message that the Samsung smarthings hub, which is wired to the modem-roter, is disconnected too.
Possible the modem and WAN are going down. I know that some modems will reboot if the WAN signal goes down.
By the way, yesterday night, the whole network went down for a while, and then I realized that I couldnt even find my 2.5 and 5G SSIDs. It looks like the C7000 unit somehow got reset and was transmitting the default NETGEAR SSIDs, and I had to set up the whole thing from the scratch. This has happened once before as well, a few months ago. I am not sure if this is OK or if i should be concerned (like a hack). :(
Not this isn't a hack, more like bad modem operation. The modem should not be resetting to factory on it's own.
Something to contact NG support about.