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Forum Discussion
C7000 Channel lock issue only 2 of 4 downstream channels show as "locked"
Just bought a new C7000 Nighthawk AC1900 Cable Modem with WiFi/Router. When installed on my cable service, only 2 of 4 downstream channels show as "locked". If I connect the ISP's modem, all 4 downst...
Darren,
The modem was installed by the ISP technician. When he saw that it was not locking he contacted the central office to verify settings. He then tried putting their modem back in to see if it was a line issue. Their modem worked fine. He then re-installed my modem and got the same results as before. I contacted Netgear support and they had me do a reboot and then a reset using a paper clip. No improvement. The Netgear tech then said that there was nothing more he could do and that since I am able to get on the internet it is working.
The modem was installed by the ISP technician. When he saw that it was not locking he contacted the central office to verify settings. He then tried putting their modem back in to see if it was a line issue. Their modem worked fine. He then re-installed my modem and got the same results as before. I contacted Netgear support and they had me do a reboot and then a reset using a paper clip. No improvement. The Netgear tech then said that there was nothing more he could do and that since I am able to get on the internet it is working.