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ShawnLG's avatar
ShawnLG
Follower
Jun 15, 2021

C7000 internet light not on Grande said they did not see my router modem

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    You didn't give us much to go on. 

    you have the C7000?

    who's the ISP? grande? 

    Does the upstream/downstream connect?

    has the isp provisioned it for your service?

    If you log into the modem, get a screen snip of the event logs and the cable connections page.