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C7000 Locked/Unlocked Channels?
Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. ...
As suggested, speed test the the modem with a wired PC. Also remove any coax cable line splitters in between the modem and ISP service box as these can cause some problems. Have the ISP check and confirm signal and line quality up to the modem.
andreah1 wrote:Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. I have done a speed test and looks to be what I should be getting 20 down 5 up. I just reset the router and notice my upstream and downstream (had to look them up) are amber. Would that be part of the issue? Is there something I can do to fix this? Or is it something that Spectrum would have to handle? I purchased the router - not theirs.
THanks in advance and bear with me if I don't understand, try to be as simple as you can. ;)
I did do all that and now have posted in the correct forum (no replies yet darn it). The amber lights are gone but the downstream is now constantly blinking green and internet is choppy. Spectrum checked everything on their end and said the signal is excellent. So it's got to be the router but I don't know what to do.
Reset the modem. Press the reset button for 15 seconds then release. Setup the modem from scratch.
Ok, just did a reset and started from scratch which wasn't as bad as I expected, just had to go in and change passwords back to what they were. Made no difference. Still flashing downstream and the 2.5 and 5G lights periodically flash (so does the wifi but not as often). Any other suggestions before I start looking for a new modem? Pretty bummed that an almost 200 dollar modem is possibly going bad after 18 months. I did go outside and look at all the connections on the house, nothing looks worn, rusted, etc. Everything was tight.
Not sure if it matters but we live pretty rural (lucky as heck to even have spectrum as there are only 3 houses on the road), wasn't sure if it made a difference or not. As I said above I did post in the "correct" forum but still no help there. I'd REALLY like to get this figured out. Thanks so much!
Contact the ISP and have them check the signal and quality up to the modem. See if they notice anything on there side.