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Forum Discussion
andreah1
Nov 22, 2019Apprentice
C7000 Locked/Unlocked Channels?
Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. ...
andreah1
Dec 01, 2019Apprentice
I did do all that and now have posted in the correct forum (no replies yet darn it). The amber lights are gone but the downstream is now constantly blinking green and internet is choppy. Spectrum checked everything on their end and said the signal is excellent. So it's got to be the router but I don't know what to do.
FURRYe38
Dec 02, 2019Guru - Experienced User
Reset the modem. Press the reset button for 15 seconds then release. Setup the modem from scratch.
- andreah1Dec 02, 2019Apprentice
Ok, just did a reset and started from scratch which wasn't as bad as I expected, just had to go in and change passwords back to what they were. Made no difference. Still flashing downstream and the 2.5 and 5G lights periodically flash (so does the wifi but not as often). Any other suggestions before I start looking for a new modem? Pretty bummed that an almost 200 dollar modem is possibly going bad after 18 months. I did go outside and look at all the connections on the house, nothing looks worn, rusted, etc. Everything was tight.
Not sure if it matters but we live pretty rural (lucky as heck to even have spectrum as there are only 3 houses on the road), wasn't sure if it made a difference or not. As I said above I did post in the "correct" forum but still no help there. I'd REALLY like to get this figured out. Thanks so much!
- FURRYe38Dec 02, 2019Guru - Experienced User
Contact the ISP and have them check the signal and quality up to the modem. See if they notice anything on there side.
- andreah1Dec 02, 2019Apprentice
I have already done that as well. They found nothing on their end and said the router looks to be going bad (not sure how they'd know that).