C7000 Locked/Unlocked Channels?

Yes, it would need to be activated on ones ISP service to check out if the system is fully functional on there ISP service. 

You might send the moderator a PM and make contact. 

I'll send a message....thanks.  I may try asking spectrum to activate the other modem I have tonight just to see what the outcome is.  The ubee from spectrum is working fine, just the netgear doing all the flashing, etc.  

Let us know how it goes. 

Will do, don't hold much hope, that moderator hasn't been online since the middle of November.  :(  

Try Christian_R or Blanca_O as well. 

Quick update - Blanca has answered my PM, hoping she will be able to help.  I also called Spectrum, deactivated the c7000 and activated a c3700 to test and there were no blinking lights or issues so I have to assume that means it's the modem/router (c7000)?  That really bums me out because it's not old in any sense.  I assume netgear won't help as it's out of warranty....do I dare buy a refurbed one from Amazon or should I go a completely different route?  This one has a good extended range, really need something that will do the same in that sense.  

Ok, so that seems to verify the C7000 isn't working correctly with the other router that does work. 

Wait to see what Blanca has to say. Hopeing maybe there could be some releif for you. 

So this brings me to suggest that in most cases these all in one combo units are generally good. However when things like this happen, it seems to take the entire combo down and thus users can be left with out any access. So on the other side of the fench, some of us, use separated units, i.e. modem only units connected to a external WiFi router. This gives users a bit more control and should something happen to either unit, it's fairly easy to trouble shoot and figure out where the problem is. And in most cases both units don't go down at the same time either. So should the external router fail, you still have some means to get internet access thru the modem until the external router is fixed or replaced. Also your external router is not at the mercy of the ISP for FW updates. These are user controllable and installable. The modems FW does still have to come from the ISP. 

So there is something to consider and review. 

Should you get something from NG in regards to a RMA with the C7000, you can turn this into a modem only, then connect up a external router and maybe a wifi extender, like a EX7000 or EX7700 to help with some wifi coverage. You could use this new configuration while keeping the C7000 in modem mode only. And as a last resort, should something happen to the external router you could re-configure the C7000 back to router mode until you got the external router fixed or replaced should something happen. The C7000 would be your back up router. Just an idea. 

I have a C7800 modem router as well. Worked well for the time frame I had it online. Then configured it to a modem only and ran it for a while longer. I just recently put a different modem online for my needs here. 

Hoping some thing good will come about for you. 

Thanks for the suggestions!  Hoping to hear back from Blanca soon - had to send logs, etc. but had a hard time as some were very large and apparently can't attach in a pm so was just copying and pasting and didn't look too great.  Hoping she didn't give up.  :(  I would love Netgear to step up and offer to replace (even with a refurb) but not holding my breath.  

Have to admit my brain was jumbled reading what you said to do, while it pretty much makes sense, doing it is a whole other ball game.  I'm not too good at this stuff.  I had thought about turning my c3700 into an extender (can I do that?) but gave up because not sure how to do it.  I also have an older plain router but again not sure what to do.  In my house LESS is better, don't like the jumble of wires and or having to plug in numerous things.  And of course we want to extend both ways as on one side of our house is an unattached garage and the other side down a ways is a chicken coop (yup!) that I'd love to put a couple wireless cameras in but it doesn't extend too great that way.  

If Blanca doesn't answer today or tomorrow I'm going to have to get something before this one completely dies on me.  Do you (or anyone) have any suggestions of a combo unit that is well under 150 bucks that might have some good long range extension?  I'm still considering purchasing a refab c7000 on amazon as it was only around 80 bucks if I remember correctly.  Are Arris's any good?  REALLY want to grab something this week as cyber sales are still going but I guess as it gets closer to Christmas companies will have good sales as well.

Just want to get this issue over with!  ;)   

BTW - not sure, but is the Ubee that spectrum gave me for the phone capable of running internet too and wireless?  I just liked having the two separate for kind of the same reason you mentioned...if one died I could probably tie into the other.

No. C series modems can only work as gatway routers or in modem mode only. 

If you got something like a EX 7 series extender you wont have to wire connect these to the host router. They wirelessly connect to the host router and provide additional coverage. You could add one to your next modem router combo unit. 

You'll need to go with what your ISP support as far as modems. What you might want to do is use one of there modem only units that may have just phone support then connect up a external router to this modem as another idea. 

Back with a (non) update - still no luck, vkdelta is really putting in alot of effort in trying to help and I certainly appreciate that!  From what I gather so far, there is an issue in the logs but not sure what.  I'm just about done trying to figure it out and just want to get something else ordered.  

How does anyone feel about refurbs?  I can get another c7000 for half the price on amazon (refurbed) which seems like a great deal but wasn't sure.  I've had other refurbed products in the past that have performed well, didn't know if routers fall into the "good" category.  :)  Anyone willing to give me some recommendations?  Don't care brand-wise at this point, mainly just something long range, cable modem/router with wifi combo.  

ANY help would be great, thanks as always!

I've bought refurb'd products from Amazon. Mostly work well. Thankfully Amazon has good refund policies so if the refurb doesnt' work you can send it back and get something else. Might check out a C7800 if there is a refurb. 

If you wanna try a Orbi CBK40, this is a cable modem with built in router and comes with 1 satellite extender to use. 

Well, looked at the orbi, that's TOTALLY out!  I would never spend that for a router, lol.  I don't see a refurb for the other model you mentioned and that too is way out of price range if I were to buy brand new.  I'll either go with the refurb or try to find something from a different manufacturer.  I've lost most of my trust in netgear but wouldn't mind staying with them because I know my way around a little bit at least. 

Hi again, thinking of running to best buy today and grabbing either the netgear c6250 or motorola mg7540, then worst case scenario if it shows the same problem I can return it.  Any opinions on either?  Both are at the top of what I'm willing to spend at this point (actually don't want to spend that but feel like I have no choice) - they are each 120.00.   Should I see the same issue I'll then rag on spectrum to send a tech out but if the ubee is working great and the c3700 I hooked up was working I feel like it's the router.  Actually hoping I'm wrong because then I don't have to spend any money!  

My main concern is continuing the good range outside our house, it's great right now, don't want to lose that!  :)  ADVICE PLEASE!  THANKS!