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BobMA2's avatar
BobMA2
Aspirant
Feb 16, 2017
Solved

C7000 suddenly has slow internet connection speeds

I purchased the C7000 Nighthawk modem/router on 3/16/2016 as an upgrade/combination of a previous Motorola modem and N900 Netgear dual band router.  The Nighthawk performed flawlessly until last week...
Troubleshooting
  • BobMA2's avatar
    BobMA2
    Feb 24, 2017
    Hello DarrenM.
    I did try both the software factory reset through Netgear Genie and the hardware reset by inserting a paperclip in the reset hole on the back side of the modem/router. I will contact Netgear this weekend. Thanks for your suggestions.
BobMA2's avatar
BobMA2
Aspirant
Feb 23, 2017
Hi Darren,
Thanks for your reply. I've gotten the slow response with both wired and wireless speed tests.
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 23, 2017

Hello BobMA2

 

I would suggest a factory reset of the modem and if that does not do the trick I would suggest contacting Netgear support.

 

DarrenM