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MK_BK's avatar
MK_BK
Follower
Aug 19, 2018

C7000 WiFi Issue

Let me say at the beginning that I am not remotely a techie!  We had an unexpected neighborhood power outage and once restored my LED lights on my C7000 now show a flashing green for Downstream (scanning for dowstream channel) and a solid amber for upstream (one upstream channel locked).  My practical effect is my daughter is not having a good connection for gaming purposes on her X-Box.  Any suggestions for restoring WiFI connection back to where it was prior to the power outage?  Many thanks for any assistance!

Troubleshooting

1 Reply

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Aug 21, 2018

    please post Event logs and DOCSIS connection table.

     

    If the US LED is amber, most likely means you have Non-bonded US channels and it has lost bonding.

     

    This may have happened due to RF power changes during outage