C7000 won't connect to internet

After a recent storm my nighthawk C7000 modem only shows a continuous red light on the power light indicator and constant amber lights for both up/download connections. Regardless of rebooting the sys...

Error indications

Troubleshooting

Benjammin8458

Aspirant

Jul 10, 2017

Thanks for getting back to me on this issue.

1. I took a short video but not sure how to upload to the forum. Again, power button is solid red with solid amber lights for up/download indicators. This are consistent no matter what I do to reset or power down the modem.

2/3. Not sure where to find Cable Connection Page or Event Log. Sorry!

4. Florida, The Villages

5. No. See #1.

6. Yes. Also, cable TV is unaffected by this issue. I believe the modem fried for some random reason. Conincendental to storm base on all the evidence I have.

Thanks again for your help. I really appreciate it.

vkdelta

NETGEAR Employee Retired

Jul 10, 2017

Please PM me.

Forum Discussion

C7000 won't connect to internet