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Forum Discussion
C7000 Won't Update via TW/Spectrum
I posted here 3-4 weeks ago concerning my C7000 losing internet signal and wifi. It was determined that the problem COULD be the out of date Firmware on the 10 month old device. The Firmware that ca...
Hello Jackbmc
The internet dropouts look more like a line issue with the ISP you have alot of T3 and T4 timeouts in your logs I would have a tech come check your lines and the ones in your neighborhood if they can not find the issue in your home.
DarrenM
Yes depend on the age of the cables that make up the service that feeds their home there could problems a review of the signal levels on the modem's log would show if there a low signal level even a bad signal to noise ratio can cause problems spectrum can check the signal level at the modem from the office for you and issue a work if they find a problem.
Your unable to updated the c7000 firmware is not new here is a link to a past posting https://community.netgear.com/t5/Cable-Modems-Routers/ISP-Spectrum-doesn-t-know-how-to-update-the-Firmware-of-AC-1900/m-p/1257632#M7820
Had three cables changed out in one because they are changing the standards on the equipement that their network will with and still if you call about a ipv6 issue they have not idea of what your talking about at lease at the levels of support that I reached before I give up for that day.