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Forum Discussion
C7000 Won't Update via TW/Spectrum
I posted here 3-4 weeks ago concerning my C7000 losing internet signal and wifi. It was determined that the problem COULD be the out of date Firmware on the 10 month old device. The Firmware that ca...
Hello Jackbmc
The internet dropouts look more like a line issue with the ISP you have alot of T3 and T4 timeouts in your logs I would have a tech come check your lines and the ones in your neighborhood if they can not find the issue in your home.
DarrenM
Thanks Darren and others who have responded. While the issue is not resolved it has improved...there have been far fewer dropouts. However, the Firmware still has not been updated and TW continues to insist they have tried but the C7000 won't accept it. Netgear continues to say it is Time Warners/Spectrum's problem. Interestingly, the event log has nothing on it now....since the 16th of June....nothing. Previously, (as noted in the post) it was filled with multiple issues..T3 T2 Timeouts etc. but it is blank now...but the old Firmware still shows. I assume TW quit trying. And it MAY be that it was their multiple attempts that created the dropouts in the first place...though they occurred far more frequently than did errors in the event log!
Oh, yet another tech came out and pronounced everything fine....in about 15 minutes. He was the least interested or qualified of any TW/Spectrum tech who has ever been here. He was glad to go and was glad to accomodate him.
Fingers Crossed that fewer drops out will continue.....
jackbmc
I have the Netgear CM600, and the current firmware on my model has firmware w/ security vulnerabilities in it.
Spectrum's policy (TWC as well after Charter bought them, but the branding transition had yet to occur) is to no longer push out firmware updates to "customer owned" cable modems. Whoever you were working w/ at TWC/Spectrum was lying to you that they had "trouble" pushing the firmware out. They did not even push the firmware out to your model, as it is against company policy to do so now.
Even though in my case, the updated firmware was provided to TWC (now Spectrum) in December 2015 by Netgear for TWC’s own internal testing. The firmware versions listed on their web site are just to show what "approval" they have given to firmware versions on models to allow on their network.The DOCIS specification that guides cable modems/gateways does not allow for end user (consumer) firmware upgrade capability.
The only way around the Spectrum consumer modem firmware policy is to have a cable modem/gateway model that Spectrum does provide through its service. When the firmware update is then pushed out for the Spectrum-owned and provided model of the consumer-owned exact models tend to get the update. Sadly, Spectrum does not provide any Netgear-brand cable modems/gateways to customers that I am aware of.
Long story short, you and I are S.O.L. in regards to this.
They have find a way of closing the door on everyone but the select few networking companies a sad statement about the condition of consumer support from the internet companies.
For the most part I agree with your post....certainly the conclusion that we are S.O.L. However, I don't believe the TW tech person I spoke with about a month ago now was untruthful in saying they had made attempts to update the Firmware and they had failed. He made multiple attempts while I had him on the line...and each one would show up on my event log as T3 or T4 timeouts and other critical errors. It was a copy of that log that resulted in Netgear sending me a replacement C7000. However, as mentioned the replacement had exactly the same out of date firmware! I DO agree that TW/Spectrum no longer updates a product they do not sell...and that is a recent decision. Since June 16 there have been NO events on my log that reflects errors and/or timeouts so I think they have, indeed, quite trying. The fact that they quit trying has improved my original problem which was signal drop outs on the C7000. The tech had told me that when the Firmware is updated you can and usually do lose connection afterwards until the modem reboots. I believe, but don't know, that each attempt ultimately took me off-line and there were MANY attempts....at all hours. So, my problem with drop outs is minimal even though my firmware is out of date. I have favored Netgear products for years and rarely had a problem. I started in the old days when the router had a life time warranty. Now the life of it is unpredictable but when it is over...it's over. I would not likely buy another Netgear product as a result but right now I don't know which product I would buy.
Thanks to all for replying.
jackbmc
I feel sorry for this world if all the produces we use go this way as even the government has out dated computers systems running today which many think unreasonable but you have to remember one in the end it comes down to money and some of programs that they need do not run very well on a modern computer.
What would the cost be to convert all the different forms of computer data to standardize format today and how long.
Since the firmware is not released to the end users the one way one could possible update the firmware is also closed off via a serial cable like you would a router the modem has a cpu and memory like a router and should have a serial port points on its circuit board which is a dirt trick.
