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Forum Discussion
C7000v2 - modem keeps working but router keeps rebooting
I am having a lot of problems with the wireless router component of my C7000v2. The WiFi connection is lost several times a day for a couple minutes at a time. The modem itself is fine; the wired c...
The channel does not seem to matter. I have people around me using 3, 8 and 11, with 3 and 8 being the most powerful outside of my own router signals. (Using 3 and 8 is no bueno since they overlap with two distinct channels -- whether I use 1, 6 or 11 there will be some issues because of it.) Acrylic tells me that I have the only 5 GHz network in range, but it goes down with the 2.4 GHz connections. All wifi clients go offline together.
On occasion the wired connection goes out, too, suggesting a full, spontaneous reboot of the unit. But it doesn't usually happen; usually only the wifi goes out.
I've heard some say that if there are too many clients a router can get confused (we have about 16). Not sure if that is worth pursuing.
I would contact NG support and ask about this. The C7000 maybe faulty.
Thanks. We've not easily been able to troubleshoot this one. I've tried tweaking some modem settings but that seems to make little difference in quality, since it is now disconnecting and resyncing several times a day. That got me to thinking about my cable connection itself. Here is what is being reported (see attachment) -- I don't see anything out of spec here though the downstream power seems slightly higher than ideal. Does anyone see a problem here?
The logs are seemingly of no help. I don't see any potentially problematic entries around the time the connection is dropping. (I see a few DoS warnings, but not many, and I think that's not unusual and the firewall is enabled.)IF the modem is now becoming a problem, might have the ISP check signal levels up to the modem. If things are good here. Try a different modem combo unit.
