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C7000v2 - no internet or wifi
Good evening, Last night my C7000v2 started acting up on me. I’ve had absolutely no issues until now. Some background: It started with my TV yesterday (Samsung) losing internet connection and be...
Your logs are indicating an issue with the line. And your power is out of spec.
For downstream, you should be within 3.5dbmv of each channel. You're going from -9 to 1.1. so over a 10dbmv difference.
You don't have any errors listed but it means something in the line has issues. couple that with the errors in the event logs and you need to check your lines.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line. Replace any that might be suspect.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
Do you have a screen snip of the cable connections page and the event logs?
That lets us help check the lines. If the wifi is connecting but not working, we need to make sure its getting a good signal from the ISP.
Thank you both for the responses. To answer the first set of questions, the problem does inherently lie with my TV connection. That being said, when I try to use my TV (just simply turning it on), it causes the router to stop putting out internet to all devices connected to it, whether on wireless or wired. I have been using the standard setup to connect to the network on my TV, which has worked great until recently.
I will attach the screen snips as requested. If there's something more I can add, please let me know. Thank you!
It only let me attach one file, so I threw them into a PDF.
Your logs are indicating an issue with the line. And your power is out of spec.
For downstream, you should be within 3.5dbmv of each channel. You're going from -9 to 1.1. so over a 10dbmv difference.
You don't have any errors listed but it means something in the line has issues. couple that with the errors in the event logs and you need to check your lines.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line. Replace any that might be suspect.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.Sorry for the long delay. It started working 2 days after posting this without issue. Something tells me my provider may have had something to do with it (COX in Virginia Beach area).
Thank you again for your time!