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Forum Discussion

Aspirant

Oct 04, 2023

C7000V2 - Orange upstream and cannot access https://routerlogin.com/

Good evening, Earlier today I ran into a big issue with my C7000V2 Cable Modem Router, and I need to make a post here to see if anyone can help. My internet connection started being really ch...

Troubleshooting

Aspirant

Oct 04, 2023

Hi again, I managed to access my router through a different browser, see the information below:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	627000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	29	627000000 Hz	-8.2 dBmV	39.9 dB	0	0
2	Locked	QAM256	17	555000000 Hz	-9.4 dBmV	39.4 dB	0	0
3	Locked	QAM256	18	561000000 Hz	-9.4 dBmV	39.1 dB	0	0
4	Locked	QAM256	19	567000000 Hz	-9.4 dBmV	39.5 dB	0	0
5	Locked	QAM256	20	573000000 Hz	-9.8 dBmV	39.2 dB	0	0
6	Locked	QAM256	21	579000000 Hz	-9.3 dBmV	39.4 dB	0	0
7	Locked	QAM256	22	585000000 Hz	-9.2 dBmV	39.3 dB	0	0
8	Locked	QAM256	23	591000000 Hz	-9.4 dBmV	39.2 dB	0	0
9	Locked	QAM256	24	597000000 Hz	-9 dBmV	39.3 dB	0	0
10	Locked	QAM256	25	603000000 Hz	-8.7 dBmV	39.5 dB	0	0
11	Locked	QAM256	26	609000000 Hz	-8.7 dBmV	39.6 dB	0	0
12	Locked	QAM256	27	615000000 Hz	-8.3 dBmV	39.6 dB	0	0
13	Locked	QAM256	28	621000000 Hz	-8.6 dBmV	39.8 dB	0	0
14	Locked	QAM256	33	651000000 Hz	-9.2 dBmV	39.5 dB	0	0
15	Locked	QAM256	30	633000000 Hz	-8.3 dBmV	40 dB	0	0
16	Locked	QAM256	31	639000000 Hz	-8.8 dBmV	39.4 dB	0	0
17	Locked	QAM256	32	645000000 Hz	-9.3 dBmV	39.3 dB	0	0
18	Locked	QAM256	34	657000000 Hz	-10.1 dBmV	38.5 dB	0	0
19	Locked	QAM256	35	663000000 Hz	-10.2 dBmV	38.2 dB	0	0
20	Locked	QAM256	36	669000000 Hz	-10.1 dBmV	38.2 dB	0	0
21	Locked	QAM256	37	675000000 Hz	-10.1 dBmV	37.8 dB	0	0
22	Locked	QAM256	38	681000000 Hz	-9.7 dBmV	38.5 dB	0	0
23	Locked	QAM256	39	687000000 Hz	-9.6 dBmV	38.6 dB	0	0
24	Locked	QAM256	40	693000000 Hz	-9.2 dBmV	39 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	22800000 Hz	55.5 dBmV
2	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
3	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Guru - Experienced User

Oct 04, 2023

your downstream is out of spec (low) and upstream is high.

Tends to indicate an issue with the line.

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.