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Forum Discussion

Aspirant

Oct 04, 2023

C7000V2 - Orange upstream and cannot access https://routerlogin.com/

Good evening, Earlier today I ran into a big issue with my C7000V2 Cable Modem Router, and I need to make a post here to see if anyone can help. My internet connection started being really ch...

Troubleshooting

Aspirant

Oct 04, 2023

Hi again, I managed to access my router through a different browser, see the information below:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	627000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	29	627000000 Hz	-8.2 dBmV	39.9 dB	0	0
2	Locked	QAM256	17	555000000 Hz	-9.4 dBmV	39.4 dB	0	0
3	Locked	QAM256	18	561000000 Hz	-9.4 dBmV	39.1 dB	0	0
4	Locked	QAM256	19	567000000 Hz	-9.4 dBmV	39.5 dB	0	0
5	Locked	QAM256	20	573000000 Hz	-9.8 dBmV	39.2 dB	0	0
6	Locked	QAM256	21	579000000 Hz	-9.3 dBmV	39.4 dB	0	0
7	Locked	QAM256	22	585000000 Hz	-9.2 dBmV	39.3 dB	0	0
8	Locked	QAM256	23	591000000 Hz	-9.4 dBmV	39.2 dB	0	0
9	Locked	QAM256	24	597000000 Hz	-9 dBmV	39.3 dB	0	0
10	Locked	QAM256	25	603000000 Hz	-8.7 dBmV	39.5 dB	0	0
11	Locked	QAM256	26	609000000 Hz	-8.7 dBmV	39.6 dB	0	0
12	Locked	QAM256	27	615000000 Hz	-8.3 dBmV	39.6 dB	0	0
13	Locked	QAM256	28	621000000 Hz	-8.6 dBmV	39.8 dB	0	0
14	Locked	QAM256	33	651000000 Hz	-9.2 dBmV	39.5 dB	0	0
15	Locked	QAM256	30	633000000 Hz	-8.3 dBmV	40 dB	0	0
16	Locked	QAM256	31	639000000 Hz	-8.8 dBmV	39.4 dB	0	0
17	Locked	QAM256	32	645000000 Hz	-9.3 dBmV	39.3 dB	0	0
18	Locked	QAM256	34	657000000 Hz	-10.1 dBmV	38.5 dB	0	0
19	Locked	QAM256	35	663000000 Hz	-10.2 dBmV	38.2 dB	0	0
20	Locked	QAM256	36	669000000 Hz	-10.1 dBmV	38.2 dB	0	0
21	Locked	QAM256	37	675000000 Hz	-10.1 dBmV	37.8 dB	0	0
22	Locked	QAM256	38	681000000 Hz	-9.7 dBmV	38.5 dB	0	0
23	Locked	QAM256	39	687000000 Hz	-9.6 dBmV	38.6 dB	0	0
24	Locked	QAM256	40	693000000 Hz	-9.2 dBmV	39 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	22800000 Hz	55.5 dBmV
2	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
3	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Guru - Experienced User

Oct 04, 2023

Can you grab us the Event Logs page data too please:

https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router