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Forum Discussion
SysopChris3
Dec 15, 2020Aspirant
c7000v2 - The upstream power too high / out of spec for Comcast
I made a post to the Comcast community concerning random disconnects on WiFi & ethernet. https://forums.xfinity.com/t5/Your-Home-Network/Netgear-AC1900-C7000v2-Firmware-Ver-V1-03-01-Random/m-p/33948...
- Dec 15, 2020
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
FURRYe38
Dec 15, 2020Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
SysopChris3
Dec 15, 2020Aspirant
Thank you. I'll follow as much of this as I can and send the rest to Comcast support.
Much appreciated.
- FURRYe38Dec 15, 2020Guru - Experienced User
:smileywink: