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Forum Discussion
mfz
May 03, 2022Tutor
c7000v2 Absurd Product
This product does not allow the user to install new firmware and Spectrum will not perform this task. The solution to this problem is NEVER buy another Netgear product. Ignore the other "solutions"...
FURRYe38
May 03, 2022Guru - Experienced User
- mfzMay 03, 2022Tutor
Why does Netgear produce a product that cannot be updated and sold without a marketing disclosure: "Please note that this product cannot be updated by your ISP nor you, the purchaser, therefore, this product may begin to fail within one year of purchase and be obsolete and unusable soon thereafter."
- plemansMay 03, 2022Guru - Experienced User
mfz wrote:
Why does Netgear produce a product that cannot be updated and sold without a marketing disclosure: "Please note that this product cannot be updated by your ISP nor you, the purchaser, therefore, this product may begin to fail within one year of purchase and be obsolete and unusable soon thereafter."
Why don't they all do that? Again, this isn't limited to netgear. This is a system wide issue.
Also, because its marketing/sales.
- FURRYe38May 03, 2022Guru - Experienced User
This group controls what happens for the DOCSIS specs:
Feel free to reach out to them for additional information.Maybe give us some details on what your having problems with, maybe we can help figure out what the real problem is.
- mfzMay 03, 2022Tutor
1-Neither ISP (will) nor user (can) update modem/router firmware.
2-APP can no longer access the modem/router as the APP hangs at firmware outdated and directs the user to loginrouter.net.
3-Login on the website via computer can access the router, however, there is no portal for firmware update.
4-Eventually the firmware obsolescence will slow and brick the modem/router with the ISP and Netgear pointing fingers at each other.