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Forum Discussion

misterniceguii's avatar
Apr 01, 2020
Solved

C7000v2 and Xfinity Internet Issues- Forced factory reset

I am having the same issue as in this previous post, but a solution wasn't posted:   https://community.netgear.com/t5/Cable-Modems-Routers/C7000v2-and-Xfinity-Internet-Issues-Have-to-factory-reset-...
  • misterniceguii's avatar
    Apr 06, 2020

    I think I solved the problem, at least I haven't had this happen in a couple of days. 

     

    I live in an condo with many wifi networks, and the majority of them are on channel 1 for regular wifi and channel 149 for 5G. I used Acrylic Wifi to see at the networks so I could manually choose a channel that no one else was using. When the router was crashing, it would choose channels 1 and 149, even though it was supposed to automatically find an empty channel. 

     

    Having a unique channel seems to have done the trick.