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Forum Discussion
misterniceguii
Apr 01, 2020Tutor
C7000v2 and Xfinity Internet Issues- Forced factory reset
I am having the same issue as in this previous post, but a solution wasn't posted: https://community.netgear.com/t5/Cable-Modems-Routers/C7000v2-and-Xfinity-Internet-Issues-Have-to-factory-reset-...
- Apr 06, 2020
I think I solved the problem, at least I haven't had this happen in a couple of days.
I live in an condo with many wifi networks, and the majority of them are on channel 1 for regular wifi and channel 149 for 5G. I used Acrylic Wifi to see at the networks so I could manually choose a channel that no one else was using. When the router was crashing, it would choose channels 1 and 149, even though it was supposed to automatically find an empty channel.
Having a unique channel seems to have done the trick.