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Forum Discussion
C7000v2 Constantly Dropping Connection
I have a C7000v2 hardware version 2.01 and firmware version 1.02.09. I currently have a 500mbps no-data cap plan with Spectrum. For the past couple of years, our internet connection drops and loses connection very frequently. I have the modem connected to a orbi rbr750. I have tried having a technician test our cable about 2 or 3 times and they have all confirmed the cable has a strong and healthy read. I have tried replacing the modem with spectrums and other Netgear modems however I just encountered more problems. Spectrum has also stated on their end that they have 0 reports of our internet having outages. I have taken a screenshot of the event logs, hopefully, this can help.
3 Replies
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerAny Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
What mode is the RBR working in? Router or AP mode? If router, I recommend changing the modems mode to modem only mode:
https://kb.netgear.com/27191/How-to-set-the-cable-modem-router-to-be-on-modem-only
Having two routers and wifi systems online is not recommended.
Forgot to mention, I did try turning router mode off on the modem, seeing as I have an Orbi device set up, and the modem no longer seemed to provide any internet connection, even via ethernet. I was also unable to get into the webpage gateway control center, so I had to factory reset the c7000v2
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerAny Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
