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Forum Discussion
Dorph54
Jul 20, 2019Guide
c7000v2 device clock
I just purchased this C7000v2 and its firmware is current (1.02.14) as of today. I bought my first C7000v2 two days ago and I've spent several hours on the Tech Support line both with my ISP (Xfinity...
vkdelta
Jul 22, 2019NETGEAR Employee Retired
C7000v2 recieves time via ToD (Time of Day) protocol from the ISP.
ISP is sending ToD with 1 hour back.
We have spoken to one of the ISPs and they have plans to fix it.
Most of the DOCSIS devices will recieve Time via ToD.
newer devices seperate out ToD and NTP. Cable Modem will use ToD and router will use NTP. but it is not supported on C7000v2.
This should not prevent any normal functionality of the device except that any scheduler features will be one hour off.
Dorph54
Jul 23, 2019Guide
Thank you. I wish I’d known that before spending so much time on the phone and returning a perfectly good modem router. Is there any way Netgear Tech Support could be notified and given a list of ISP’s who are also aware of it?