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Forum Discussion
Frustrated001
Oct 16, 2019Aspirant
C7000v2 Firmware
Pay for 60mbps, yet am consistantly getting only 2-20mbps depending on the day on both wifi and ethernet. Reset router, factory reset. Had comcast come out, check the lines, they were able to pull 11...
Frustrated001
Oct 17, 2019Aspirant
The tech did test my modem speeds and was getting the same speeds I was seeing at speedtest.net. He then plugged in his own device and was able to pull 1100mbs down. He also sent a signal down the line with another device that tested the physical integrity of the line. I'm thinking call comcast back and see if they can't push my firmware or boot log again. How can I confirm no splitters, check the line physically?
FURRYe38
Oct 17, 2019Guru - Experienced User
Yes talk to the ISP about reverting.
Yes, you'll need to check the line for any splitters, will look similar to these: