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Forum Discussion
C7000V2 Intermittent Connectivity
Team: I am experiencing intermittent connectivity with all wifi-connected devices (assortment of apple products, samsung TVs, firesticks, etc.). I have Xfinity. Thoughts? The most recent occurences were captured on the event log (attached).
1 Reply
Is it happening only on wireless devices or does it impact wired too?
Do you have a screen snip of your modem connections page? That helps as your log descriptions tend to come from modem signal issues. Make sure to include all the info from the upload/download section so to help analyze.
Some stuff to try as your issues tend to come from the modem signal end of things.
1. Remove any splitters, attenuators, amplifiers from the line.
2. If possible directly connect the C7000 at the point the coax enters the home. This removes the chances that its wiring within the home causing the issue.
3. check the rest of the line for damage such as worn coax, moisture in the line, corroded connectors, kinked lines. All these can impact your signal. Replace them if suspected.
