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jvmd's avatar
jvmd
Follower
Mar 16, 2023

C7000v2 Issues with VOIP and Video Calls

I have the C7000v2 connected through Xfinity. Wifi speeds are 200/10 and I have no issues with streaming or web browsing. But every time I have a voip call on Ringcentral or do a video call on Google...
Kitsap's avatar
Kitsap
Master
Mar 16, 2023
jvmd wrote:

I have the C7000v2 connected through Xfinity. Wifi speeds are 200/10 and I have no issues with streaming or web browsing. But every time I have a voip call on Ringcentral or do a video call on Google Duo, the connection is choppy with a huge delay. Mid call, I'll disable wifi and revert to 5G and the connection immediately improves.

 

Please help, I have no idea how to correct this issue!

Depending on your current settings, you might try disabling SIP ALG under Advanced -> Setup -> WAN setup.

 

Background here:  https://www.nextiva.com/blog/disable-sip-alg.html