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Forum Discussion
jusjohn55
Sep 12, 2019Aspirant
C7000v2 issues
The C7000v2 is a great modem/router. However, I am not sure if this is a bug due to the firmware but recently I am running into this issue where I have to reset the router every 30 minutes to keep a ...
FURRYe38
Sep 13, 2019Guru - Experienced User
Is this with a wired or wireless connection? Wired is preferred.
Be sure there are no coax cable line splitters in between the modem and ISP service box.
Have your ISP check the signal and line quality up to the modem.
Turn off the wifi radios on the C7000 temporarily to see if modem continues this problem or not.
Any Wifi Neighbors near by? If so, how many?
IF this happend with a different modem, then this maybe a problem with the line service or something in your environment.
jusjohn55 wrote:The C7000v2 is a great modem/router. However, I am not sure if this is a bug due to the firmware but recently I am running into this issue where I have to reset the router every 30 minutes to keep a good connection. Failing to do so causes my speeds to stutter. For instance, when I play rainbow 6 siege, I will be fine after the router reset but then after 30 minutes or so, I start to lose packets. Are there any settings that I should do to change this? I get that routers or modems need to be reset from time to time but every 30 minutes?! The Xfinity router would usually need a reset every 2 days or so and I really do not want to go back to that router since I hate paying that 13 dollars per month of rent.
jusjohn55
Sep 14, 2019Aspirant
Wait, how does a coax cable line splitter cause issues? Also, it is funny that as soon as I switch back to the Xfinity router, my wifi works just fine. It is like Xfinity is bottlenecking the custom routers so that you are almost forced to use theirs and pay that 13 dollar fee per month. Cause I tested other routers as well. All the same issue.
- FURRYe38Sep 15, 2019Guru - Experienced User
Splitters can reduce the line single to a modem or induce noise on the line.
What do you mean by the xfinity router? There modem?
- jusjohn55Sep 16, 2019Aspirant
FURRYe38 Yeah, I am using the xb6 Xfinty modem since non my the modems and routers that I bought worked. Is there a big difference between the xb6 and c7000v2 settings that would cause me to loose packets with the c7000v2?
- FURRYe38Sep 17, 2019Guru - Experienced User
This XB6 modem have a built in router here?
NO sure what the differences could be. I don't know anything about the XB6 modem. I presume if the XB6 is working and the C7000 isn't, the unit could be faulty. You would need to try another one to check or maybe a different modem. Maybe a CM series modem.