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Forum Discussion

aguido17's avatar
aguido17
Aspirant
Apr 15, 2020

C7000v2 issues

Please help! I have a c7000 v2 WiFi cable router and modem combo and I am always having issues with the tv getting fuzzy picture and freezing a bit. On the router itself, the 3rd light down (Upstream...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 15, 2020

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Do you know if the TV supports 5Ghz frequency as well? 

Does the TV have a ethernet wired port in back?: 

What is the distance between the modem and TV? 

aguido17's avatar
aguido17
Aspirant
Apr 15, 2020

How can I set channels to 2.4ghz?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 15, 2020

    Log into the modems web page using a PC or laptop and a web browser connected to 192.168.0.1

    • aguido17's avatar
      aguido17
      Aspirant
      Apr 15, 2020

      When I try logging in to the page, it just keeps bringing me to the Router Password Reset Page.....