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carl4638's avatar
carl4638
Aspirant
Jan 11, 2022

C7000v2 Keeps Resetting

I've been experiencing this issue for months now that randomly, there's no fixed time when this happens could be 10pm could be 6am. My C7000v2 router will reset. It won't lose power, but almost all t...
plemans's avatar
plemans
Guru - Experienced User
Jan 11, 2022

Log into the device a take a screen snip of the event log and the cable connections page. 

Those can tell us if there's line issues causing it or if the reset signal is being sent by the ISP or CMTS.

  • carl4638's avatar
    carl4638
    Aspirant
    Jan 11, 2022

    NOTE: REMOVED CMAC AND MAC FOR PRIVACY

     

    UPSTREAM/DOWNSTREAM

    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel573000000 HzLocked
    Connectivity StateOKOperational
    Boot StateOKOperational
    SecurityEnabledBPI+
    IP Provisioning ModeHonor MDDhonorMdd(4)
     
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1LockedQAM25629573000000 Hz5.5 dBmV40.5 dB00
    2LockedQAM25641645000000 Hz5.2 dBmV40.3 dB00
    3LockedQAM25642651000000 Hz5.6 dBmV40.4 dB00
    4LockedQAM25643657000000 Hz5.9 dBmV40.5 dB00
    5LockedQAM25644663000000 Hz6.3 dBmV40.7 dB00
    6LockedQAM25625549000000 Hz5.3 dBmV40.5 dB00
    7LockedQAM25626555000000 Hz5.2 dBmV40.5 dB00
    8LockedQAM25627561000000 Hz5.2 dBmV39.8 dB00
    9LockedQAM25628567000000 Hz5.4 dBmV40.6 dB00
    10LockedQAM25630579000000 Hz5.5 dBmV40.3 dB00
    11LockedQAM25631585000000 Hz5.4 dBmV40.2 dB00
    12LockedQAM25632591000000 Hz5.4 dBmV40.1 dB00
    13LockedQAM25633597000000 Hz5.2 dBmV40 dB00
    14LockedQAM25634603000000 Hz5.1 dBmV40 dB00
    15LockedQAM25635609000000 Hz5.1 dBmV40 dB00
    16LockedQAM25636615000000 Hz5 dBmV39.9 dB00
    17LockedQAM25637621000000 Hz4 dBmV39.9 dB00
    18LockedQAM25638627000000 Hz3.8 dBmV39.9 dB00
    19LockedQAM25639633000000 Hz3.9 dBmV39.9 dB00
    20LockedQAM25640639000000 Hz4.1 dBmV40.2 dB00
    21LockedQAM25621525000000 Hz5.2 dBmV40.3 dB00
    22LockedQAM25622531000000 Hz4.9 dBmV40.3 dB00
    23LockedQAM25623537000000 Hz4.9 dBmV40.3 dB00
    24LockedQAM25624543000000 Hz4.8 dBmV40.4 dB00
     
    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1LockedATDMA15120 Ksym/sec16400000 Hz43.4 dBmV
    2LockedATDMA25120 Ksym/sec22800000 Hz43.3 dBmV
    3LockedATDMA35120 Ksym/sec29200000 Hz42 dBmV
    4LockedATDMA45120 Ksym/sec35600000 Hz41.8 dBmV
    5LockedATDMA52560 Ksym/sec40400000 Hz42 dBmV
    6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    8Not LockedUnknown00 Ksym/sec0 Hz

    0.0 dBmV

     

     

     

     

    EVENT LOG

     
     
     
    Time Priority Description
    2022-1-11, 13:38:48Notice (6)WiFi Interface [wl0] set to Channel 4 (Side-Band Channel:N/A) - Reason:INTERFERENCE
    2022-1-11, 13:38:47Notice (6)WiFi Interface [wl1] set to Channel 128 (Side-Band Channel:N/A) - Reason:INTERFERENCE
    2022-1-11, 13:38:44Notice (6)WiFi Interface [wl0] set to Channel 4 (Side-Band Channel:8) - Reason:GUI
    2022-1-11, 13:24:30Notice (6)WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE
    1970-1-1, 00:00:49Notice (6)Honoring MDD; IP provisioning mode = IPv6
    1970-1-1, 00:00:40Notice (6)WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
    1970-1-1, 00:00:40Notice (6)WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
    1970-1-1, 00:00:37Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing:
    1970-1-1, 00:00:38Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
    1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;VER=3.0;

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 11, 2022

      You  must have just rebooted it. Try it after its ran for a while or after it does a reboot cycle

      • carl4638's avatar
        carl4638
        Aspirant
        Jan 13, 2022

        Router was working mostly fine today until a few minutes ago. I pulled this from Event logs just now

         

        1970-1-1, 00:00:49

        		Notice (6)Honoring MDD; IP provisioning mode = IPv6
        1970-1-1, 00:00:40Notice (6)WiFi Interface [wl1] set to Channel 128 (Side-Band Channel:N/A) - Reason:INIT
        1970-1-1, 00:00:40Notice (6)WiFi Interface [wl0] set to Channel 4 (Side-Band Channel:N/A) - Reason:INIT
        1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
        1970-1-1, 00:00:37Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;
        1970-1-1, 00:00:38Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;
        1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing