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Forum Discussion
Swallcarty
Nov 09, 2020Aspirant
C7000v2 Nighthawk AC1900 Cable Modem Router Dropped Wifi connections
I brought this less than 1 week ago... it has been a herculian effort to get this to work somewhat correctly. During school hours both my children's chromebooks loose connection for a minute or so an...
plemans
Nov 09, 2020Guru - Experienced User
Is it just the chromebooks?
do all devices drop?
is it just wireless devices dropping?
do wired device drops?
Are the chromebooks on 2.4ghz or 5ghz?
Swallcarty
Nov 09, 2020Aspirant
All devices are dropping on 5g
- plemansNov 09, 2020Guru - Experienced User
do you have a screen snip of the cable connections page and the logs?
- SwallcartyNov 10, 2020Aspirant
Let me know where I can get that. I will provide it.
- plemansNov 10, 2020Guru - Experienced User
When you first log into the c7000. you literally click on the cable connection/internet icon. It'll take you to the cable connections page.
I'll attach an example.
and here's for the logs:
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router