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Mwhenry's avatar
Mwhenry
Follower
Nov 15, 2020

C7000v2 No internet

Power was out for 30 minutes. Now wifi is working but no internet. Called xfinity and they stated everything was fine. Have tried to reset router/ modem. Says connected with problems on device. Netgea...
Devlindj's avatar
Devlindj
Aspirant
Apr 23, 2021

Did you ever find the answer?  I tried to find your message on the board they re-directed you to, but couldn't find it.

 

I have the EXACT same problem with my C7000v2 after a power outage today.  I have tried all the resets, stayed on the line for a long time with Xfinity.  No solution.  They say my modem is 'out of sync' now with their line.  But there's no way to get past that netgear 'new password' screen too help them get in sync with my modem.

 

 

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Apr 29, 2021

    Hi Devlindj,

     

    Welcome to NETGEAR Community!


     

    Regarding your concern, have you contacted our Support team already? What are the LED status of the Cable gateway? Please check this link https://www.downloads.netgear.com/files/GDC/C7000v2/C7000v2_QSG_EN.pdf


     

    Please do not hesitate to let me know if you need further assistance. 


     

    Regards,

     

    Oliver

    Community Team