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Forum Discussion
c7000v2 not getting full speed
i just upgraded my comcast plan to 800mbps and also upgrade my modem to the c7000 v2 but I am only getting 450mbps download. comcast said signal to my modem is fine. and i need to check with...
1. what are you testing those speeds on? (device)
2. are you testing wired? wireless?
3. what website/app are you testing on?
4. do you have a screen snip of the cable connections page and the event logs?
5. since the speed increase, have you tried a factory reset and reinstall of the c7000?
1. what are you testing those speeds on? (device) - windows lenovo laptop/mac os/iphone
2. are you testing wired? wireless? both wireless and wired directly to c7000
3. what website/app are you testing on? speedtest xfinity, google speed test
4. do you have a screen snip of the cable connections page and the event logs?
5. since the speed increase, have you tried a factory reset and reinstall of the c7000? the device was already factory reset out of box
Wireless isn't going to hit than those speeds on that device.
wired should depending on if you're device is capable of it.
make sure access control, qos, traffic monitoring, and parental controls are disabled and reboot the device
my laptop is plugged directly into the cable modem. only getting 400 or less download speed