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Forum Discussion
C7000v2 Not transmitting usable speeds
I have spent several hours on the phone with Xfinity, and over an hour on the phone with Netgear (with someone i could barely understand!). Xfinity has confirmed that I have full speed to the router,...
do you have a screen snip of your modem's connection page and the modem logs? That's key.
Also, if you have any splitters, attenuators, or amplifiers in line. remove them.
Preferably, directly connect the modem to where the coax enters the home. this prevents wiring within the home from being the issue.
Coax comes direct from the Comcast splitter box outside, through the garage, through the wall then into the modem. Only split is the pass through wall plate. I wasn't 100% on which connection page you needed to see, I grabbed two. Hopefully one of them is the right one... Please let me know if there is a different screen grab you need.
Connection status
