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Forum Discussion
SpireTwirl
Oct 01, 2023Aspirant
C7000v2 Ping Spikes
I have the C7000v2 Router Modem combo. I am experiencing some terrible lag when playing games. After tests I don't think I am getting any packet loss. My firmware is outdated and Netgear and my IS...
FURRYe38
Oct 02, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Are you ethernet connected to the modem when gaming?
- SpireTwirlOct 02, 2023Aspirant
- SpireTwirlOct 02, 2023Aspirant
My PC where I am experiencing the issues is connected via an ethernet cable. Figured I would attach the ping test as well. There are times when everything seems fine and others when it acts up more. I tried running it now and didn't get anything over 10ms with 20 pings but other days it seems like every 3rd or 5th ping will spike. The lag is constant issue but I seem to get worse ping results when the lag makes the games unplayable.
- FURRYe38Oct 02, 2023Guru - Experienced User
Ok, power levels are on the low side but with in spec:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
I see lots of criticals and errors. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Correctables and Un-correctables should be zeros across all channels.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/