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Forum Discussion
brm5124
Dec 27, 2020Tutor
c7000v2 resets
I am getting frequent modem resets. The event log states:"Received Response to Broadcast Maintenance Request. But no Unicast Maintenance opportunities received. T4 time out, CM MAC=38.94 ed: dd:f4:c...
- Dec 28, 2020
You're power levels are out of spec. They should be within 3.5dbmv of each other. Yours goes from 4.3dbmv to 10.7dbmv. A 6.5dbmv difference. a little variation is fine but that's quite far.
If they're saying the lines fine, maybe it is indeed a modem issue. You can always try renting a modem from the ISP for a month. If it works fine, it could be the modem. If there's issues, then the ISP can't blame the modem.
It could also be that the ISP gave you a docsis 3.1 device which is a little more tolerant of power fluctuations/levels.
plemans
Dec 27, 2020Guru - Experienced User
do you have a screensnip of the cable connections page and the full logs?
That helps more than the 1 error notice.
brm5124
Dec 28, 2020Tutor
Let me know if this works
- plemansDec 28, 2020Guru - Experienced User
you only got about 8 channels of the cable connections page.
But you have a bunch of errors in the logs. Those tend to be line issues.
Check the line for kinks, damage, loose/cheap connectors, extended runs, etc. Move the modem to right where the coax enters the home.
If it already is and the line's fine, then the isp needs to check the line.