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Forum Discussion
C7000v2 router won't access certain sites.
I have a C7000v2 cable modem router. A few weeks ago, I have started being unable to access a couple of websites that I visit frequently. I started running tracerts and it would always time out at a ...
Any progress on this?
rudewarrior wrote:I have a C7000v2 cable modem router. A few weeks ago, I have started being unable to access a couple of websites that I visit frequently. I started running tracerts and it would always time out at a specific spot. I thought that it would work itself out over time. It has not.
I started doing some searching on the Internet, and it seems that routers can block websites if you are accessing the same website from two different devices. Some solutions that were proposed:
- Firmware: Firmware is pushed by ISP and is up to date
- Hard reset: Did that, no effect
- Clear DNS cache: no effect
- Change DNS settings to Cloudshare and/or Google: have done that, Internets actually work better now, but I still can't access those sites
I am kind of at a loss. I was wondering if anyone could help me. I am relatively tech savvy compared to most people, but sometimes I will need a step by step explanation as to what to do. I'm hoping someone can help. I can't seem to find any other solutions.
Since I finally got a response on this, I checked here. I had thought about the FW issue before, but since it is pushed by the ISP I assumed it was up to date. Now you are saying that there is a possibility that NG had updated the FW and it hasn't been pushed down. I have been working with my ISP, but it boils down to a simple question:
Can you confirm that a FW upgrade has actually been released by NG that is higher than what my ISP pushes? I have talked to ISP customer support, and they are not geared for answering this question due to the same reasons voiced above. According to the wepage, my FW is up-to-date. I purchased my router on 03/03/19. I know that the FW has not been upgraded since then by my ISP. Can you confirm if NG has released an FW upgrade since then?
If NG can confirm an FW upgrade, then yes, that could be the problem. If the answer is no, then it is definitely not.