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Forum Discussion
C7000v2 router won't access certain sites.
I have a C7000v2 cable modem router. A few weeks ago, I have started being unable to access a couple of websites that I visit frequently. I started running tracerts and it would always time out at a ...
Since I finally got a response on this, I checked here. I had thought about the FW issue before, but since it is pushed by the ISP I assumed it was up to date. Now you are saying that there is a possibility that NG had updated the FW and it hasn't been pushed down. I have been working with my ISP, but it boils down to a simple question:
Can you confirm that a FW upgrade has actually been released by NG that is higher than what my ISP pushes? I have talked to ISP customer support, and they are not geared for answering this question due to the same reasons voiced above. According to the wepage, my FW is up-to-date. I purchased my router on 03/03/19. I know that the FW has not been upgraded since then by my ISP. Can you confirm if NG has released an FW upgrade since then?
If NG can confirm an FW upgrade, then yes, that could be the problem. If the answer is no, then it is definitely not.
