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Forum Discussion

Melissa622's avatar
Melissa622
Follower
Jan 22, 2023

C7000v2 setup says "No Internet, secured. Button says disconnect "

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Don't try cramming everything in the subject.

     

    It is hard to understand what you ate doing and where things go wrong.

     

    You can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.

     

    Your C7000v2 is not one of the Nighthawk Wi-Fi 5 (AC) Routers covered in this section.

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • plemans's avatar
    plemans
    Guru - Experienced User

    What button says diconnect?

    Is this a new device? 

    Did you get it activated by your ISP? 

    What are the led's on it doing? 

     

    You gave us next to nothing to go off. Details about whats going on, what you've done, and anything else can help more than what you gave us.