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Forum Discussion
C7000v2 Wifi connected without internet, then goes back to normal
My C7000v2 has been having issues over past few days. All started after the weekend when we disconnected and repainted the living room. Since then, the Wifi signal suddenly stalls, shows Connected wit...
stonecoldjedi wrote:
My C7000v2 has been having issues over past few days. All started after the weekend when we disconnected and repainted the living room. Since then, the Wifi signal suddenly stalls, shows Connected without Internet (on my S10+). After a minute or so, it goes back to normal. Any advice or ideas?
Disconnect your coax cable connection at the back of your C7000v2 and confirm it is not loose or cross threaded.
When you had it disconnected, did you power down the C7000v2 or leave it powered up?
- I unplugged electrical before disconnecting the coaxial. I switched out the coaxial cords, too. Weird thing was before painting, it was connected via a splitter, but that splitter was there from when we had cable. Now that we've cut that cord, when we put the living back together, I eliminated the splitter.
I will add the note that when this happens and I notice it on my phone the connection will stall, I try switching from the 5g to 2.4g (or vice versa). It is then I cannot reestablish a connection for a minute or two.Do you have a copy of the cable connections page and event logs?
Those help check the line.
Also, did you remove the cover when you painted?
Maybe it was the connector in the wall that became loose.
Never removed the wall plate.
Here is event log
