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C7000v2 Wifi connected without internet, then goes back to normal
My C7000v2 has been having issues over past few days. All started after the weekend when we disconnected and repainted the living room. Since then, the Wifi signal suddenly stalls, shows Connected wit...
I unplugged electrical before disconnecting the coaxial. I switched out the coaxial cords, too. Weird thing was before painting, it was connected via a splitter, but that splitter was there from when we had cable. Now that we've cut that cord, when we put the living back together, I eliminated the splitter.
I will add the note that when this happens and I notice it on my phone the connection will stall, I try switching from the 5g to 2.4g (or vice versa). It is then I cannot reestablish a connection for a minute or two.
I will add the note that when this happens and I notice it on my phone the connection will stall, I try switching from the 5g to 2.4g (or vice versa). It is then I cannot reestablish a connection for a minute or two.
Do you have a copy of the cable connections page and event logs?
Those help check the line.
Also, did you remove the cover when you painted?
Maybe it was the connector in the wall that became loose.
Never removed the wall plate.
Here is event log
And here is cable connection
your cable connections page doesn't look to bad but your logs show a bunch of line issues connecting back to the isp.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
All Criticals, Errors and Warnings seen in the event logs needs to be reviewed and resolved by the ISP.
stonecoldjedi wrote:
Never removed the wall plate.
Here is event log
If you check all the connectors and they're fine, then the ISP needs to check the line.
