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Forum Discussion
ejbolden
Oct 27, 2022Tutor
C7000v2 wifi slow after reboot
Short story, I unplugged the power to my modem/router combo (C7000v2) to reboot it and get the new speed that Xfinity said I would have (400mbps). After plugging it back in and letting the router co...
plemans
Oct 27, 2022Guru - Experienced User
They might have messed up something in the re-provisioning.
Have you tried a simple factory reset?
Sometimes clearing out the old settings can help when you upgrade services.
ejbolden
Oct 27, 2022Tutor
So I tried restarting the router. Pushed the button on the back, went in the app and re-added it. Went through the whole setup again and made my wifi names and passwords. My 2g is not up to 40mbps, 5g is still sitting pretty at 0.7mbps….. while plugged into the Ethernet is over 400. Im at a loss, this all started with me just unplugging it and plugging it back in.
- plemansOct 27, 2022Guru - Experienced User
have you tried changing the wireless channels used?
Also, try different devices- ejboldenOct 27, 2022TutorI did not (and never would have thought of) changing the channels on the router! Clicked a random 100 for the 5g and now I’m getting 290mbps! Going through the channels one by one to find the fastest speeds, unless there’s a better way lol.
Thank you so much for the help! Not sure what changed from unplugging to replugging this in that my wifi went to garbage, but glad I was able to get it back with some help!