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Forum Discussion
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
Head to my.netgear.com -> My Account -> My Support -> Replace my defective product
Paste as much information as possible ref. the "lemon" information from Best Buy, the browen Web UI, ...
In general, Netgear does not make firmware available for these devices - firmware is approved and pushed by the Cable TV ISP -> What’s the latest firmware version of my NETGEAR cable modem or modem router?
- Hello,
Thank you for the advice. I will do that.
Our internet provider has told us that because our router is a netgear product, they should be the one to resolve the firmware update. If it was the internet provider's router, they would just swap it out. So why is Netgear pushing back on helping us resolve this issue when it is still under warranty?
Thank you,
Kalie - There is no "replace my defective product" listed here.
- Nobody said it's under My Products.
Head to my.netgear.com -> My Account -> My Support -> Replace my defective product- My apologies for the error. But I am still not seeing it under my support.
