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Forum Discussion
douglasskalie
Mar 31, 2019Tutor
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
schumaku
Mar 31, 2019Guru - Experienced User
Head to my.netgear.com -> My Account -> My Support -> Replace my defective product
Paste as much information as possible ref. the "lemon" information from Best Buy, the browen Web UI, ...
In general, Netgear does not make firmware available for these devices - firmware is approved and pushed by the Cable TV ISP -> What’s the latest firmware version of my NETGEAR cable modem or modem router?
douglasskalie
Mar 31, 2019Tutor
There is no "replace my defective product" listed here.
- schumakuApr 01, 2019Guru - Experienced UserNobody said it's under My Products.
Head to my.netgear.com -> My Account -> My Support -> Replace my defective product- douglasskalieApr 01, 2019TutorMy apologies for the error. But I am still not seeing it under my support.
- schumakuApr 01, 2019Guru - Experienced User