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Forum Discussion

douglasskalie's avatar
douglasskalie
Tutor
Mar 31, 2019

C7000V2

We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
douglasskalie's avatar
douglasskalie
Tutor
Mar 31, 2019
There is no "replace my defective product" listed here.
schumaku's avatar
schumaku
Guru - Experienced User
Apr 01, 2019
Nobody said it's under My Products.

Head to my.netgear.com -> My Account -> My Support -> Replace my defective product

  • douglasskalie's avatar
    douglasskalie
    Tutor
    Apr 01, 2019
    My apologies for the error. But I am still not seeing it under my support.
    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Apr 01, 2019
      douglasskalie wrote:
      But I am still not seeing it under my support.

      Something like this?

       

      • douglasskalie's avatar
        douglasskalie
        Tutor
        Apr 01, 2019
        This is the route we have already tried. Once we call, we are denied a replacement for our product. Even though it is well within the warranty date.

        Any other suggestions?