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Forum Discussion
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
This is the route we have already tried. Once we call, we are denied a replacement for our product. Even though it is well within the warranty date.
Any other suggestions?
Any other suggestions?
Welcome to the wonderful world of cable modems.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
Is there anything wrong with the cable modem that needs fixing? Or are you just worried ab out the firmware?
If there is nothing wrong with your router, then Netgear may be reluctant to replace it.
As you have been told, firmware on cable modems is beyond Netgear's control. That is the law as laid down by the Internet service providers. That you cannot update it yourself is not a defect. It is as designed.
If your ISP does not want to help, your beef is with it. The ISP probably just wants to rent you an expensive modem that it can control.
It sounds like Best Buy does not understand this and is giving you dud information.
- Do you work for Netgear?
It sounds like you don't understand what is being asked. Thank you for your help, but this information incorrect as you stated in the first post. How is your C7000V2 cable modem defective? I see no clues in your messages.
By the way, you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)
The C7000V2 is a Cable Modem/Router.
You might get better replies, and find other answers, over in the appropriate section:
Cable Modems & Routers- The problem is there is no way to update the firmware. It is not something our internet provider can do as the website says because it is not their router. NETGEAR was the manufacturer who made the modem so they need to update it so our modem will run 5g speeds again or give us a new one to replace it with if they cannot as our modem is under warranty until July.
I am not here to argue with anyone about this. If this turns into a yelling match about ISPs providing the update I will not respond nor use this "community help". Doug,
Your posts are very frustrating because your question has been answered several times yet you continue to insist that Netgear is responsible. There IS NO WAY for the individual owner to upgrade the firmware on a Modem used with a cable internet provider. If your ISP insist that Netgear is responsible, there clueless. I share your frustration as I have the same modem with Xfinity. The speed is fantastic but the bufferbloat is horrid