NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
douglasskalie
Mar 31, 2019Tutor
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
FURRYe38
Aug 18, 2019Guru - Experienced User
If your not getting what you expect from the modem, I would find a different modem or ask NG for a RMA.
ISPs ARE responsible for any and all FW updated on modems connected to there systems. Either there modems or user bought modems. Be aware that some ISP may not update FW on user bought modems.
I recommend getting a stand alone modem and a external router. Then you can manage the router yourself, and have less worry about the modem.