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Forum Discussion
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. Without this upgrade, we cannot run our 5g network on our laptops (brand new this year). However, 5g...
Our laptops worked fine yesterday. The internet provider has done all they can
If Netgear wants to keep us as customers they need to work with us instead of avoiding the issue.
If Netgear wants to keep us as customers they need to work with us instead of avoiding the issue.
Netgear isn't avoiding you. They can't update the firmware. It is ISP driven. You seem very focused on that subject. I was just reading your other post on this and this has been stated several times.
If you'd like help on getting the wireless to work with the laptop, we'd need the info I prior asked for.
Is it impacting more than one laptop or just one specific model?
What wireless chipset is in the laptop?
What firmware is the wifi chip on in the laptop?
Was it recently updated?
Have you tried changing the 5ghz channels?
What’s the latest firmware version of my NETGEAR cable modem or modem router? says:
"Please note that Cable modem and modem router firmware cannot be manually updated. Furthermore, Netgear technical support does not have the ability to update firmware on your cable modem or cable modem router.
If your ISP is not listed in the tables above and they do not have the latest firmware for your device please advise them that they can contact our sales engineering team using the contact form available at http://www.netgear.com/service-providers/contact-us/CableMSO.aspx and Netgear will provide them with latest firmware so they can push out to the updates to their customers."
So head back to your ISP, provide them with the link supplied, so they can link up with Netgear to have healty and up2date cable devices on thier network. As they allow user supplied modem and modem/router combos (most ISP over here in Europe don't!) they shoul care about thier customers a little bit better.
