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jimdogleroy's avatar
jimdogleroy
Aspirant
Dec 07, 2020

C7000v2

Power flicked and unit will no longer connect to internet. It was surge protected and comcast said it was an issue with my modem router combo.

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Are you able to log into the C7000 at all? 

    Basically asking if you can access the router and view settings, cable connection info, etc. 

    If you are able to, get a screen snip of the cable connections page and the logs. 

    What are the led's on it doing? (color, blinking, etc for all of them)

     

    • jimdogleroy's avatar
      jimdogleroy
      Aspirant
      I am unable to view anything log wise. Everything but the internet is connected, it just continues blinking. I know it is not my cable because i purchased a c7000 and it is working fine