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Forum Discussion
C7000v2
Had this router about 2 years was running great now out of the blue it drops internet a lot and I have worked with our provider they are saying it’s the routers issue. Any ideas? All lights on are green, down speed is flashing and WPS light and Ethernet are not on at all.
4 Replies
Emmap wrote:
Had this router about 2 years was running great now out of the blue it drops internet a lot and I have worked with our provider they are saying it’s the routers issue.ISPs always blame the user's hardware.It is easier than being helpful.
Could be a problem on the line?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.do you have a screen snip of your cable connections page and the event logs?
- Where would I find this info?
for the cable connections page, when you log in through the browser, click on the internet icon. it'll bring you to the cable connections page that shows upstream/downstream info.
