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Forum Discussion
C7000v2Suddenly Stopped Working
For 10 months, this router was fine. It suddenly stopped working. Can connect to WiFi but no internet at all.
I called the ISP and they sent out their technician, there is no ISP issue. The modem is receiving the data supposedly. But tech believes something happened and connection to router is dead.
What can be done?
2 Replies
Does wifi devices connect to the modems wifi?
What devices do you have connected?
Do ethernet connected devices get internet?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageHas a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Can connect to wifi but getting "connected, no internet"?
Got a screensnip of the cable connections page and event logs?
