NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
C7100 V | Voice Choppines, Quality issues
Used this device to switch over my phone service to Comcast from Vonage. I have always had Comcast cable internet (Blast+) and never had any quality issues with Vonage. Ever since the switch ove...
The firmware was released by comcast today you may want to do a reboot on the modem by unplugging the power and powering back on so the modem will download the new firmware.
DarrenM
Since Comcast has to push the firmware, has anyone had luck finding any support info through them? I’ve been searching but cannot find this model discussed on their support site.
Hello everyone
I have checked on this issue and we do have firmware to address the issues with voice quality right now it is going through certification with Comcast and I do not have a ETA on a release of that firmware.
DarrenM
Looks like this is in Comcast's hands now. I started a thread on their support forums to see if we can get an update on when the firmware will be released to us. https://forums.xfinity.com/t5/Devices-and-Equipment/Netgear-C7100V-Firmware-Update/m-p/3047195#M10303
I would say we should report to state attorney general. I am doing it today. Netgear manufactored the product and not the comcast, they should be the one to make it work with comcast. I talked with Comcast, they said netgear need to approach us and work with us.
Hello Everyone
I have been informed that Comcast is planning to push the firmware with voice quality fixes on 2/28 if there is no issues or delays.
DarrenMThe firmware was released by comcast today you may want to do a reboot on the modem by unplugging the power and powering back on so the modem will download the new firmware.
DarrenM
Interested to see what everyone thinks....does this firmware update solve the voice issue? Please let me know...I don't want to go through the hassle of switching out my voice modem, only to have the same issue all over again. Any input appreciated!
I can confirm that the firmware update corrects the issue. I was one of the early release testers that had a unit sent out with the new firmware. Once Comcast pushes, the issue will be resolved.
Thanks...I rebooted today and the firmware update came through...will make the switch this weekend
I rebooted and still have version 2.01.30 and am experiencing voice quality issues. Is this the most current version, I called comcast and they were no help
Can anyone confirm what the new firmware version number should be?